The fall of the Mighty Touchstone Communication [Call Center in Pakistan]
As per the pre defined agenda whatever post we will have here will be comprehensive, in depth, factual and non-personal. The reason for writing such a Post is to provide an opportunity to people to learn what is the reality of the Company, how are they treating there Clients and Employees, what sort of Operations they are involved in and so on…
Therefore, this post is about Touchstone Communication Pioneer Call Center in Pakistan provided Jobs in Call Center to more then 1000 employees
What this Post Contains:
Introduction
-Initial Days
Rise of Touchstone Communication [Call Center dealing mostly in Mortgage Products]
-Getting Maximum Projects.
-An Inspiration for Call Center Industry in Pakistan.
-Providing Jobs in Call Center to more then 700 Employees
-Touchstone not just a Call Center but a Life Style.
Mutually Agreed Pillars of Touchstone.
-Michael Thorn.
-Tom Solon.
-Yawar.
Fall of Touchstone Communication.
-Farukh Aslam.
-Mujeeb.
-Ali Janjua.
-Raheel Bukhari.
-Sana Khan
-Ali Raazi.
Some Suggestions
Question
Can Touchstone Get back to its previous status?
************************************************
Introduction:
Touchstone Communication was considered to be the Best Call Center in not just Islamabad but in Pakistan. In a very small period of time Touchstone Communication became of the top preferred employer by the “Youth” and also one of the top paying employer in Islamabad, Capital City of Pakistan.
The Management of Touchstone Communication Tom Solon, Michael Thorn, Yawar (Fortunately for Touchstone M. Billal Waris & Awais Malik) Left Touchstone Communication quite early otherwise what have happened to Touchstone Communication would have happened a lot sooner.
[Off Topic] The loyalty level with any company of those two individual could be guessed by the fact that they both were working in “MOBILINK” and one has left it for Telenor and the other one can’t wait … Anyways this Post is not about them however, as I said this blog is all about “Hard Truth”
In the Initial few years Touchstone Communication saw extra-ordinary growth in terms of Projects and Employees. Year 2003 Touchstone Communication was not just a company anymore its was becoming more of a Life Style. Working in the night, dressing casually getting a Salary of more then 25 K and a Monthly Bonus on the Average 50 K with overtime what else was the any CSR looking for. Having parties, ordering pizzas in office, trips all the employees were having time of there life. Touchstone was not just a workplace it was a Brand Name which gave them identity and Pride. The Call Center Training, Call Center Softwares Solutions was admirable.
With real time conversation with over 12 employees [7 CSR, 1 SLE, 1 Team Lead and 1 Project Manager] all gave the names of Tom Solon, Michael Thorn, Yawar Mubarik, as the reason for the success of Touchstone Communication in Pakistan.
Rise of Touchstone Communication:
Year 2001 Mortgage Industry was at its peak in the USA and Call Center Industry was no where to be found in Pakistan. In order to encourage more investor in the Call Center Facility the Govt. of Pakistan gave extra ordinary facilities and rebates to the Call Center Investors. Thus with comparatively marginal cost Touchstone Communication was making huge Profits.
The foreign Management from Texas was making sure they get all the cream projects from the USA in Mortgage Industry and then outsource them back here in Touchstone Communication which is way cheaper then even any operational BPO in India.
Touchstone Communication started with 2 Mortgage Projects and 1 Collection Project with 20 CSR’s with 1 Hall not well furnished, in a very short period of time evolved into 12 Mortgage Projects , 2 Collection Project and 1 Inbound Project.
This was the time when they had more projects then they can handle, hiring was at its peak. All the CSR’s were requested to check there phonebooks and refer as many people as they can and for the referral they would be paid (3K/Refferal to be exact)
More space was acquired more seats were placed more CSR’s and with more teams came more promotions so growth was picking up the pace too.
Touchstone saw such a phenomenal success that one of the Top Mortgage Lender in US Country Wide Mortgage & Washington Mutual also outsourced its Lead Generation to Touchstone Communication based on its Quality and Quantity of Leads.
Touchstone Communication was considered to be the Best Call Center in not just Islamabad but in Pakistan. In a very small period of time Touchstone Communication became of the top preferred employer by the “Youth” and also one of the top paying employer in Islamabad, Capital City of Pakistan.
The Management of Touchstone Communication Tom Solon, Michael Thorn, Yawar (Fortunately for Touchstone M. Billal Waris & Awais Malik) Left Touchstone Communication quite early otherwise what have happened to Touchstone Communication would have happened a lot sooner.
[Off Topic] The loyalty level with any company of those two individual could be guessed by the fact that they both were working in “MOBILINK” and one has left it for Telenor and the other one can’t wait … Anyways this Post is not about them however, as I said this blog is all about “Hard Truth”
In the Initial few years Touchstone Communication saw extra-ordinary growth in terms of Projects and Employees. Year 2003 Touchstone Communication was not just a company anymore its was becoming more of a Life Style. Working in the night, dressing casually getting a Salary of more then 25 K and a Monthly Bonus on the Average 50 K with overtime what else was the any CSR looking for. Having parties, ordering pizzas in office, trips all the employees were having time of there life. Touchstone was not just a workplace it was a Brand Name which gave them identity and Pride. The Call Center Training, Call Center Softwares Solutions was admirable.
With real time conversation with over 12 employees [7 CSR, 1 SLE, 1 Team Lead and 1 Project Manager] all gave the names of Tom Solon, Michael Thorn, Yawar Mubarik, as the reason for the success of Touchstone Communication in Pakistan.
Rise of Touchstone Communication:
Year 2001 Mortgage Industry was at its peak in the USA and Call Center Industry was no where to be found in Pakistan. In order to encourage more investor in the Call Center Facility the Govt. of Pakistan gave extra ordinary facilities and rebates to the Call Center Investors. Thus with comparatively marginal cost Touchstone Communication was making huge Profits.
The foreign Management from Texas was making sure they get all the cream projects from the USA in Mortgage Industry and then outsource them back here in Touchstone Communication which is way cheaper then even any operational BPO in India.
Touchstone Communication started with 2 Mortgage Projects and 1 Collection Project with 20 CSR’s with 1 Hall not well furnished, in a very short period of time evolved into 12 Mortgage Projects , 2 Collection Project and 1 Inbound Project.
This was the time when they had more projects then they can handle, hiring was at its peak. All the CSR’s were requested to check there phonebooks and refer as many people as they can and for the referral they would be paid (3K/Refferal to be exact)
More space was acquired more seats were placed more CSR’s and with more teams came more promotions so growth was picking up the pace too.
Touchstone saw such a phenomenal success that one of the Top Mortgage Lender in US Country Wide Mortgage & Washington Mutual also outsourced its Lead Generation to Touchstone Communication based on its Quality and Quantity of Leads.
Beginning of the End:
Start of 2004 one by one all the Leaders of Touchstone Communication “Yawar Mubarik then Michael Thorn” for one reason or the other left Touchstone Communication. TS by now was probably too much expanded. The Management was left in the hands of “Mujeeb, Wisely, Farah Karmali with Tom Solon not present in Pakistan”
With Over 700 employees and incompetent management [as quoted by 70 % of CSR as reason of downfall of Touchstone Communication] 2006 was the year when the Fall Started.
A Fall was quite expected where the illogical promotions were becoming a routine, CSR were not given there hard earned Bonus on time, they were denied overtime, leaves and Retention Bonus [Sort of Provident Bonus, but not exactly]
Start of 2004 one by one all the Leaders of Touchstone Communication “Yawar Mubarik then Michael Thorn” for one reason or the other left Touchstone Communication. TS by now was probably too much expanded. The Management was left in the hands of “Mujeeb, Wisely, Farah Karmali with Tom Solon not present in Pakistan”
With Over 700 employees and incompetent management [as quoted by 70 % of CSR as reason of downfall of Touchstone Communication] 2006 was the year when the Fall Started.
A Fall was quite expected where the illogical promotions were becoming a routine, CSR were not given there hard earned Bonus on time, they were denied overtime, leaves and Retention Bonus [Sort of Provident Bonus, but not exactly]
The illogical Promotions and Firing of Employees became a routine where Ali Janjua became Director, Monim Raja Director , Sana Khan Project Manager, Adnan Zahoor Project Manager, Haadia Jamil (TL) and so on all pointed out straight towards Management Blunders.
Nov 2007, CSR’s were forcefully sent on leaves, Quality Control check were started to be used as excuses for firing CSR’s. CSR’s were not even given Basic Pay’s.
Mar 2008 face to face fight between Farukh Aslam and Tom Solon. For more then a week Touchstone Communication Facility remained closed. All the Directors were fired by Farukh Aslam and when Tom Solon came back he rehired everyone and after a hard fight that went to the court according the the source the issue was settled in favor of Tom Solon and Farukh was out of the picture so were more then 400 employees.
The expansion halls were again vacated and Touchstone Communication was back to just 2 halls.
According to the latest reports, all the directors are fired and some who got the chance they resigned and Team Leads have been demoted to the post of CSR and only a few well perceived CSR’s are not working and to increase the irony all on “Purely Commission based”
Key Factors in Fall of Touchstone:
1) Fall of Mortgage Industry in USA.
2) Bad Management.
3) Weak Human Resource.
4) Ineffective Employee Retaining.
5) Lack of Internal Communication.
Now highlighting all these issues and providing all these details was also suppose to provide a heard wake up call for the Top Management of Touchstone Communication Call Center. We at Exposed Blog and all the Pakistani’s and all those guys who have previously worked @ Touchstone Communication Call Center are looking for the Company to pull itself from this predicament and regain its lost identity.
Before Ending Let me narrate few names forwarded in my emails who were part of the Success and who contributed to the Failure of Touchstone Communication.
Success :
Nov 2007, CSR’s were forcefully sent on leaves, Quality Control check were started to be used as excuses for firing CSR’s. CSR’s were not even given Basic Pay’s.
Mar 2008 face to face fight between Farukh Aslam and Tom Solon. For more then a week Touchstone Communication Facility remained closed. All the Directors were fired by Farukh Aslam and when Tom Solon came back he rehired everyone and after a hard fight that went to the court according the the source the issue was settled in favor of Tom Solon and Farukh was out of the picture so were more then 400 employees.
The expansion halls were again vacated and Touchstone Communication was back to just 2 halls.
According to the latest reports, all the directors are fired and some who got the chance they resigned and Team Leads have been demoted to the post of CSR and only a few well perceived CSR’s are not working and to increase the irony all on “Purely Commission based”
Key Factors in Fall of Touchstone:
1) Fall of Mortgage Industry in USA.
2) Bad Management.
3) Weak Human Resource.
4) Ineffective Employee Retaining.
5) Lack of Internal Communication.
Now highlighting all these issues and providing all these details was also suppose to provide a heard wake up call for the Top Management of Touchstone Communication Call Center. We at Exposed Blog and all the Pakistani’s and all those guys who have previously worked @ Touchstone Communication Call Center are looking for the Company to pull itself from this predicament and regain its lost identity.
Before Ending Let me narrate few names forwarded in my emails who were part of the Success and who contributed to the Failure of Touchstone Communication.
Success :
Michael Thorn , Yawar Mubarik , Tayabba & Gerry Sans , Sid Hasan , Muhammad Ali , Ali Sharif , Moeen , Fazil Gardezi ,Asif Sandhu
Failure:
Farukh Aslam, Mujeeb Zahoor, Awais Malik & Billal Waris [Tough they left early] but feed back is still bad about these guys, Ali Janjua, Sana Khan, Monim Raja, Raheel Bukhari, Ali Razi
THE BIG QUESTION REMAINS:
Do add in your comments and let us know weather you think Touchstone Communication Call Center will be able to survive the recent Downfall or its going to Fold?
Stay Tuned for our next post which will highlight another TOP National or Multi-National Operational or Non-Operational Company in Pakistan. If you have any such issues or knowledge about any company that you want us to investigate then do send us you email and my team will get right on top of that ….. for passing such information do send an email and not provide such information in the Comments Area. The Fake Contact Email Address is saiqa_alam@hotmail.com if you like our work and you want us to continue featuring more companies then do send this report on Touchstone Communication Call Center, which did Provided great Job Opportunities in Call Center to many to your friends via email or any other means. If you own a blog or website then do link to this blog so that we could continue spreading the news and reaching out to as many people as we can.
So : >>>>> Send the link to your friends via email.
>>>>> if you have a website or a Blog then do link back to us just copy and paste the URL : http://companies-exposed.blogspot.com/
Also we are a in process of starting an HR Consultation Company so if you are looking for Jobs in Call Center, or looking for high paying jobs or even Home Based Jobs do send us your résumé’s/ CV and we’ll keep you post it as soon as we are done with the initial developmental research.
129 comments:
This is really a good post i am still working in touchstone and this report is really good...
i want you to send more about touchstone and i also provided you few things in my mail....
Good job dude i really like it.... want some more about ALI JANJUA, MUJEEB, RAHEEL BUKHARI, hope we will get more soon
Hello Saiqa nice work really like it want some detail's about SLE's and PE's in Touchstone how they ge sales do check your mail and publish everything wish you all the best
Hi there i want to know about other companies too whatever you said about touchstone its nice & i really appriciate your work i am currently working in mobilink before this i was working in Touchstone and i left just because of Touchstone managment.
goooooooooooooooooooood work
I am still working in touchstone and it’s not gonna last long things are really messed up
I hate to admit but this you have hit the nail on the head great write up. Looking forward to see what other companies are up to
Good work love to see mobilink and telenor exposed
WOW! Never expected this coming
That goooood job, this is the truth that we were waiting for
Overall nice work you’ve done but if you’ll publish posts on every individual that would be really nice.
Well said buddy keep it up
Nice job
Sana Khan was a bitch with da capital B, because of her we lost many good CSR and projects
and i think tom solon is not a good guy as he is the head and he is incharge of all the decisions
over all you really E*X*P*O*S*E*D them
I am going to mail you some more stories about touchstone which should be included and i too have one or two pictures which u could include
byee
hi this is kashif
my brother is working in touchstone still and he tell me about all these things and must say it was a good place to work but now is no more then just a SHIT HOLE ...
crazy post dude you rock you must have worked in touchstone csr sala but its good i want you to expose MOBILINK , TELENOR , PTCL . they are all degraded companies with fucxxxx working there
NEXT MOBILINK PLZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ
I want to know about the call center i heard alot of stories about that i am mailing you
take care
khuda hafiz
WHO THE Fxxxx are you anyways
whoever you are you should atleast try to control the language that is being used here in the I hope that you do something about that
Abdullah
awesome I hope that this post reaches to Tom Solon too
sarmad
btw whose next??????????
I have some really good stories of aj and af and sk if you know what i mean ;-p
sam
The best director was Yawar and after him and Michael no one ever replaced there shoes I have some picture of Yawar I will definatly mail you
bye
coooooooooooooooool touchstone is busted now :-0
alll the agents are on commision now things are really getting bad to shitty you should visit the facility in these days and you will come to know how much things have changed it. all the good guys have left rest are waiting for there turn
no one have the courege to stand up to tom and say it I hope he visits this website
ali
who sent you all these details must be someone who got fired ahhaahhahhah :-] anyways its about time someone spoke there mind
who sent you all these details must be someone who got fired ahhaahhahhah :-] anyways its about time someone spoke there mind
I had a feeling the way touchstone was coming down one of these days someone is giong to come forward and do something like this
I absoulotly agree about chris and ali janju but sana and mujeeb would request to given details if you have any of each and everyone of them what they have done so that we would know better
Jamal
hasan
I left touchstone back in 2005 and now am working in Telenor. Never thought that things will become this bad there. I wish that everything comes back to normal
whose NEXT ??????????????? DUDE
hi this is zubair i never worked at touchstone but i heard that the work environment was really good. but now i know. admin you have done a good job but take it from me nothing will change
bye
I hope you will do some post on bad policies of the Govt. too and do some research and gather some facts on the unstopable inflation and I do hope that this plat form will grow
best wishes
Shiza
you rock dud tom solon and farukh aslam are bunch of morons.
Sana khan I don't know but she looks nice ;p
Jo JO
hey dere bro u've done a good job. howver, besides da management u should also include the fact that CSR were not loyal wid da company too most of the csr were sending bad quality leads which resulted in losing some big projects.
Raheel was fired because of this and has been involved in this infact let me email you some of his details and do highlight this fact too that its not entirely fault of management its fault of CSRs too
c ya
way to go dude :-] it feels nice to see Mujeeb and AJ in top of your list they derserve to be there
I hope that Touchstone could get back to its previous position
Take Care Babar
Touchstone has given us such fond memories I wish it all the luck. I am working in Mobilink now but I wish that things get better there
And Ali Janjua and Sana Khan I heard they got married or something is that true
bye
Z@R@
fantastic work plz do some research on Awais Malik, Rabail Haider, Sana Khan, Azeem ul Haq, Farasat Abass, Kiran, Sadiya Khan, Bilal Waris, Umer Sandho all are losers sitting at good positions living easy life which they don't deserve
bye
and sorry won't like to mention my name :-)
why are you using a fake ID coward and using a girl name bunch of losers you are but have done good
next target should be Musharraf
Ausi
hello am Amber and i am working in touchstone and its in good shape we will survive
Touchstonians Zindabad
wat da fxxxxx you rule dog
aj is the biggest loser of all
c ya
I am sending you some cool thing about Warid hope to see some good post on that if you need more details do let me know
Ahmed Barlas
nice post looking forward for more
Vinnie
Next should be the Fall of BrainTree
and so many other call centers
what do you think dude
hello my name is waqas and i am workign in ufone islamabad call center for last 2 years. I will give you all the details that you want all the csrs are very stressed out management is not taking the right decisions which it should
have mailed you some details and some picture do reply if you need more
I would love to see Annie of Telenor Busted I've heard quite alot roumers about her and how she is getting promotions
Agha Junaid
Hey if you can then BUST GEO and Ary TV Network too. I am planning a report to show how they are creating propogandas and earning millions in profit of the distruction in pakistan. how they benefit from killings in pakistan
Rizwan
hi guys
A Job Well Done. This is the sort of reports we need to expose the unskilled Managers who are basically responsible for bringing good companies down.
I am looking forward to your next report
yooo man you have bitch slaped all the management coool
am gonna tell you more about ufone too
wait for my mail
Jibran
You should have also EXPOSED all the dirty stuff that goes in Touchstone too at the parties
Nabeel
i don't see Touchstone recover from this does that answer your question
Sadia
Touchstone Rocked and it will rock again
JZ
Touchstone failed because it was too much depended on outbound mortgage projects. if it had some inbound projects then it would have survived the recent mortgage crash
Ali Mehboob
hahahahhhahahha you included [ Haadia ] khhehe khheheh khehe i am going to mail this to her
Imran
no one thought that guys from touchstone would be looking for work in smaller call centers
its a shame
Jose
I left Touchstone a 2 years ago and am now working as team lead in Telenor Lahore and I think that was the best decision that I ever made.
Faraz
Touchstone will never recover from current predicament now they are too deep trapped into the hole they dug for themselves.
Kami
Touchstone was just not the same from the time that Michael Thorn and Yawar left … they were wise to do it when they had the chance.
JD
Good bye touchstone
Jaffar
Hey all you losers if you have had enough at touchstone then you can visit TRG and start working with the big boys.
Salman
I knew that this was gonna happen but it will happen this soon that was something that I never foreseen. I still want touchstone to regain its status as it provides job opportunities to hundreds of guys and gals and if it closes down all of them would be jobless.
Infect what we should be wishing is that it should grow positively so more job opportunities would be created and everyone could earn some money for themselves.
Nida
Salaaamz everyone.. my name is toba and I used to work in collections in Touchstone Communication. I had a really good time. Now am working in Standard Chartered but still my warm wishes are with Touch Stone to get back on its feet.
Toba
Touchstone’s biggest problem was that it kept getting rid of all the good guys pillars who built touchstone and kept promoting Ass Kisssing AJ and Mujeeb, Sana, Zahid, Imran etc
This sort of behavior is the key indication of any company when it starts loving there key players. And by the looks of it they are losing many by every passing day.
Danish
I never though it might come down to this but it has. Touchstone has started to do all those stinky things that small and low life call center people and the management used to. Like not paying you your bonus money, not over time, strict policies, not paying on time etc. Just look at the recent Commission only hiring that is bunch of crap
Abbas
I know Touchstone will survive the downfall and is gonna come up back again and will rule the call center industry very soon
Go do it Touchstone
Shaz
This fall could have easily been avoided if Ali Janjua , Mujeeb were fired back in 2005. they promoted there own and all the good guys suffered because of there dumb policies.
Unkown
Hi guys you should also expose the affairs in Touchstone like Ali Janjua and Sana Khan thing I even have photographs of that ;-) want some contact me
XXX
Touchstone Zindabad
Salman
Good post dude , care to share your name
Adil
Nice work you mentioned that ufone, mobilink or Telenor is next. When we will see your next report I hope that it would be as good as this one
Asif
Is touchstone still hiring
????????????
Sadaf
I heard all the directors in touchstone got fired including Ali Janjua, Mujeeb, etc. who are the current directors in Touchstone
Nadia
The most funny thing I heard for a long time was that hadia became a project manager she was not even a good team member or could not even make sales on her own that’s saaaaad
Saad
UFONE NEXT PLZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ
Nazish
WOW is the word that would describe this post. Keep the same coming. Yeah dil mangay more
Rafay
I am an ex-touchstonian and I was proud to be part of it and wish it good luck
Mariam
Has anyone told Tom about this report
I guess I better email him this link ;-)
Nauman
I have worked with Ali Razi and I think he is a good project Manager at least he was good with me and handled the guys within the project well. I wonder where he failed so that we could know better.
Jibran
I hope that you do expose the Media Groups [Print & Electronic] they take shit load of work through there employees and pay'em in peanuts and never on time.
I am sending you some details about " daily khabarain" group how they manage to get the advertisements
sorry no names
I have heard many funny roumers about PTC especially have you heard about saima ch. If you want to do a report do it on her how she became a manager in 3 years
atif
Infospan nexttttttttttttttttt how dumies of Touchstone are getting jobs in infospan and going to bring that down too
Touchstone is a pleague its a disease all the companies stay away from it.
don't hire any ex-touchstone employee they are pack of fools
Junaid Mirza
The real issue with the Management is basically the hiring criteria. They just hire a guy who can speak english thats it. The management doest checks any other ability weather the person is qualified enough or experienced enough or not.
And after some months or years work that guy who shouldn't be in the company becomes a team lead and then project manager and then we complain.
I hope you get the idea
Stop the blame game and get to the basics is my 2 cents for the touchstone management whatever is left of it.
Mark
salaa csr jidhaar bhi jayae ga pitay ga
hahhaahahahha
LOSERS
Touchstone has seen its peak and will be back in a few months time. They just need one good project and they'll be back with a bang
Go Touchstone
Iftikhar Ali
I heard its not even paying CSR's on time and have demoted the team leads to CSR position
thats BS
Stephen
The Bad news is that now infospan will have to accomodate more of touchstone fired CSR's.
who are eventually going to bring infospan down too
touchstone will live forever
shiza
good post dude
you know this touchstone culture was introducing youngesters to drugs and other similar activities
have sent you an email but no picture as yet
shahzad
btw can anyone tell me what is the man count for touchstone these days
i heard its under 100 employees who are left and most of them are on only commision basis
hammad
how can one become a moderator in this blog
I want to join your team love to do this sort of work
Majid
Jobs in Call Center are like this. All the friends of mine who are workign in CAll Centers none of them are satisfied with there job
I hope that they could find some good job with some social life
Amir
raheel bukhari , chriss is # 1 asxxxxxx and he used to drink during work hours and had no respect for fellow employee. I am not sure if you could edit this post cause i have some interesting stuff to share about that asxxxxxx
Malik
c ya touchstone we will miss you
bbbaaa bbye
michael thorn was kinda cute
sameera
I heard all the managers and directors resigned. whose running the show then ???????????????????????????????????????????????
Tom Solo ;-)
The official Slogan of Touchstone Communication
challo chaaalo infospan chaloo
challo challo mobilink chalooo
chaloo chaloo telenor chalooo
chaloo chaloo ovex challo
Saaeed
Touchstone taking its last breaths
its not going to be long when one day all the CSR will go to the office adn will find it closed
Najam
so many comments are you all working in touchstone.
Maria
why have you included Tom solon in success . he is the cheif reason in touchstones failure
I strongly urge you to take his picture our of the succes and include him and him only in failure
btw sana was kinda cute
arshad
nice work i bet you are enjoying all the traffic that you have recieved :-p
billal
reading this report was no surprise for me an ex-touchstone employee as I know most of the people
but that doest changes the fact that it was our company and we are talking in such a way that its going down where as we all should be praying that everything gets better
And your next post should be on
COME BACK OF TOUCHSTONE COMMUNICATION
Rida
great post. but you should write more about the Janjua brothers
another brother was fired from Touchstone haider janjua for selling the leads to other call centers and ali janjua was a ass kissing bastxxx i heard that he and tom both xxxxxxxxxxxxxxxxxxxxxxxxxx
guess
Tell us about Hassan iftikhar
coook work dude when will you write your next post
How in the name of God did you classify Tayyaba as success??? She is simply a DUMB ASS who earned promotions at the cost of her parent's death.
She didn't even know how to send the employess on upls..lolzzz..
Rest assured, had there not been so called leaders like Sana khan, tayyaba, bilal waris, and wes lullik.. may be touchstone had been a better place to work.
Yo.
My name is Russ Sandlin, I was with Touchstone before it was Touchstone. It breaks my heart to see what happened. Thanks to Kashif for sharing it with me.
I worked at Touchstone Ft. Worth office from 2004 to 2006. This is sad. You can point fingers at a lot of people but in my opinion the major factor for the demise was the fact that the fall of mortgage industry here in US. Everything else fell apart as a ripple effect. One can also argue that Touchstone was expanding faster than it should have and then there was Farukh. Once it's all set and done, I feel bad for Tom. There was never any money for him in this and chances of him making any money in the future or even recovering his investments are slim and after doing all he did for this company all he did not get the well earned respect or even pat in the back.
I agree that the biggest issue was the economic downturn. As long as Tom is a part of Touchstone, I am sure it will come back.
It surely going to come back :)
wtf... man this is cool and i hate Mujeeb the most, where on earth a fagit like ouj zahoor run a project, or a chutia like Mujeeb.. these pigs have no shit in market so they rip off goras ass.. feel sorry bro this shit is true
Mujeeb and Monem have joined SNL...
aagay aagay dekho hota hay...:)
SNL!!!!!!!!!
already got big M___F___ker, it is just a smal addition .....
not gona make any change.....
Ali Janjua (Moth.r Fu.ker) is now the GM and is buying TS shares...What a pity!!
Hi this is saqib(john tate),I went through the complete analysis report and I appreciate the person who stood up and wrote the facts about Touchstone. According to my work experience Touchstone was the ideal workplace for any youngster till Michael Thorne was managing it. He always took care of the actual machinery (i.e CSRs). The decline started when he was replaced by local management who hired excessively thinking that increasing man power will increase the production for them.
Later on the mortgage slump took Toucstone down to closing. However, miracle happened when a hard core campaign “dishnetwork” generated more than 50 percent of the total revenue, giving Touchstone a new direction. But the overexcitement among the management compelled them again to hire people and surprisingly the people hired this time could hardly speak English. Simply stated the quality was replaced by quantity, people who were not even competent enough to watch Touchstone in their dreams actually got a chance to work for it in real life and few of them were promoted to higher levels too. This act really hurt the deserving personnel who were both competent and loyal. Hopelessly, they started switching to other companies which was their legal right but the so called smart Touchstone management didn’t like it and started using illegal and immoral strategies to hold them back.
Luckily they succeeded in their efforts and held the majority of employees, but instead of compensating these employees a new scrutiny plan was devised for them, where they were deprived of the performance bonuses, retention bonuses and the basic salaries to some extent too. But worst of all was the “6days working schedule” policy which was enrolled by the mentors of great Tomslone. This resulted in the real hatred and disinclination among the senior employees including myself,(Though I left touchstone for a person and not for its policies ). At last I would like to say that I am the happiest person because I left Touchstone at a very friendly note along with a big slap in the face of some big shots. And I am thankful to Touchstone for giving me a chance to prove myself(no hard feelings,long live Touchstone).
Hi
I am working with SNL Pakistan, and I am surprized to see you mentioned two people Mujeeb Zahoor and Abdul Monem Raja, and i think you are right, Abdul Monem Raja have no ethics, and he even have no manner to talk... but about Mujeeb Zahoor i dont know, but i am wondring why SNL hired them
TOP SELLER
Asses like ibadat zaki r now senior managers _ wat else cud b a bigger reason for the demise??? Raazi and his ass wipes like Ibadat!
well i know tayyaba javaid the hardcore bitch of touchstone .. how come she gave sucess ... she has ben known to fuck and them work herself ... her husband nabeel ahmad .. who owns a call centre himself is the biggest bastard of all time ... but ive know tayyaba for a long time ... hated her .. i bet she is a she male (IT has a dick)
btw
no offense
:)
tayyaba this time who are u flirting around?
I was amongst the 2nd batch hired for Touchstone back in Dec 2003 when it had started, was trained by Mike himself and Ray (if you are old enough you would know him) but was fortunate enough to foresee what is going on and quit pretty early, despite Ray and Mike arguing that I am making a wrong decision. Oh well, it is a pitty indeed
I spent 3-4 years in Touchstone and agree with most of what you have mentioned. I worked very close to the senior management and must say that the senior management was a group of people who always promoted their friends and discouraged or humiliated those whom they didn't like and due to this reason many girls/guys decided to leave the company.
Fight begins:
Senior management (Syed khurram the leader of the pack along with Mujeeb, Ali Janjua and others) made hilarious decisions e.g Farrah Karmally was made the share holder of the company, a guy from US was made the director of HR (believe me he knew nothing about HR) and his wife was made the head of training department. Abdul Monem Raja was promoted to directors position and also promotions were awarded to other beloved people and friends.
The subprime mortgage crisis arose in USA and many projects were closed and now the problem for the management was whom (it was not possible for them to Fire their own friends) should they fire and the firing process started from Janitors and line staff (Yes, you heard me right, poor janitors and line staff employees were hardly getting 8 -10k per month pay) and then CSR's were fired and then those managers (Hassan Malik, Gerald Sams) who were not in the good books of the senior management probably because the senior management thought them to be the agents of Farrukh Aslam. Farrah Karmally left the company because his husband( who was a very nice fellow) pushed her to get out of the shit. An incompetent lady (Tayyaba Javed) was made the HR director even though she didn't have any experience or related qualification but his sole qualification was relation with Tom Slone and party
Farrukh Aslam was kept out of the loop and when he realized that Tom slone along-with his friends in Pakistan are trying to throw him out of the equation, he came to Pakistan immediately. Farrukh after his arrival fired Syed khurram and Ali Janjua and Razi and others and took over. Syed Khurram and other fired employees were not even allowed to enter the gates of the building but shrewd he (Khurram) was and he had support of tom slone so he decided to fight. Syed Khurram quietly remained in touch with his loyal fellows (who were still in the company) and kept on getting the important documents that could support Tom slone case. Syed Khurram hired a law firm by paying a hefty amount (millions of Pak rupee)
Tom Slone came to Pakistan and with the help of security agency broke into the office and took over. Syed Khurram and other fired management was along with him on that day and then there were law suites in Pakistan and in USA against Farrukh Aslam who unfortunately lost this fight.
After the departure of Farukh Aslam from the scene Syed Khurram and party fired the remaining staff whom they thought to be the loyal friends of Farrukh Aslam. Now Touchstone was heaven for Syed Khurram and Ali Janjua and others because there was no restriction for them at all. Now new project were introduced and salary structure was changed (commission based) and poor CSR's were pushed to work on very low salaries and the interesting part is that the senior management kept on getting handsome salary. Ali Janjau made so much money out of touchstone that he has his own business in Pindi ad even his brother is now running a call centre. Syed Khurram is still in Touch stone and he would remain there for ever because he knows that he is the king and the command and control and money has has in touch stone, he would never get it anywhere else in the world. That's all folks
I remember working there for a few years. It was a good time. I have read all the negative comments and they are so right. Good people were forced to quit or got fried. Hassan Malik Gerald Sams were some of the best there. Ali Janjua Mujeeb Zahoor Ali Razi Danish Ashfaq Farrukh Zadi Kashif Saddi Farrah AKA Sid Karmali. Good for nothing ass kissing losers. I had my share of experience with all of them. Gerald was one of the best he needs to be where Ali is now or even more if possible. I worked for Gerald and he was the best manager ever and Hassan Malik. They understood our problems and really looked out for the CSR. I dont know if you guys remember Gerald Sams was the guy who fired Raheel AKA Chris Combs. He was caught posting fake leads. He also got 50,000 r.s for that. But later Chris was back as a manager can you imagine how retarded that was. Gerald deserved the post that Tayyba got but there were a group and that would have never happened. Ali and Sana what a story that boy was fired because he walked in on something everyone knows :P... If they tried to fire me for other people having sex in the office I would have been a big problem for them. Mr Aslam was a good guy Tom is an ass.
Oh and i forgot about Syed Khurram CFO. He was the evilest person ever born. Jack ass # 1. Loser MF. Forgot to mention some other really good people. Bilal Waris Ashley Bhatti Dr. Rana Babs Deeds there was this one more lady forgot her name.
2018 this article is 10 years old and guess what Hassan Nisar killed touchstone they had the best employees who were working their ass of every single day but he asked everyone to sit 10 hours/day work 7 days a week lowered basic salaries and if you need a day off then you have to beg for it provide 100 reasons why you need a day off. Targets were increased, however, the payout was becoming shit. No promotions except if you tell that fat Hassan Nisar that he is in good shape and his muscles look good (which really did not as he was putting on fats by eating pizza that was offered by employees to get the position in other departments like QA) there was no future in this company if you get sick then say goodbye to big check they will pay you way too low. One of the managers got fired because of the crystal meth and Hassan Nisar rehired him after six months so that drug policy was just a joke. I know people who were doing drugs and their job was to bring the people to doctor's office to conduct a drug test. Hassan Nisar screwed Touchstone.
A lot of the dates are off. A good read and another story but honestly its just another version of what someone thinks happened.
I was at TS during the rise and so called fall. Quite honestly all the negativity is why TS has a bad reputation. Loyalty does not exist today. We should all be thankful that TS helped us pay our bills.
Some content is accurate but a lot is twisted. I pride what I learned here and it was a great time, lots of fun, I am sure it can still be a great place for those who value it. A lot of key folks are not mentioned.
TJ
Well Tom Slone has passed away last year and now the company is in really big trouble
Hi
Worked for PTC Ufone and Touchstone
Sadistic slandering suckups, anti-intellectual cowards and just plain whiny little suckups in that particular order
Makes me wonder what sort of Fc*kt*rds are working in the private sector. No wonder its seen as a haven for losers of various stripes. The kind of *ssh*les who do not work and do not let you work, do not get promoted and do not let you get promoted, don't leave this world and dont let you either so easily
Anyhow, since us DAP's, Dumb Ass Pakis, do not listen, do not learn, our tongues have made us deaf and hide our pathetic little skins behind closed doors with all manner of excuses and delusions of our greatness (so called) I gather there is no point in ranting about our collective imbecility.
ass kissers janjua brothers, lmao 2 of the biggest thiefs! they exemplify exactly whats wrong with pakistan and their people!
The rise and fall of companies like Touchstone Communication highlight the importance of strong business strategies and effective workforce management. HR plays a crucial role in ensuring sustainable growth and employee retention. If you're looking for expert advice on HR policies and compliance, this HR consultation service offers tailored solutions for businesses navigating challenges.
This is an interesting analysis of the challenges faced by companies in a competitive industry. Strong leadership and effective workforce management are crucial for sustainability. Engaging in professional HR consultation can help businesses navigate employee retention, organizational development, and compliance strategies to avoid similar pitfalls. Appreciate the insightful discussion shared here!
Post a Comment